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If

A) you are a consumer

or

B) you are a natural person and the contract you concluded with us after December 31, 2020 is directly related to your business activity, but is not of a professional nature for you.

- as a rule, you have the right to withdraw from a distance contract.

You can withdraw from the contract by submitting a declaration of withdrawal to us, e.g. by e-mail sent to the following address:info@energyway.com.pl

Return the returned item to us immediately to the following address: ul. Kępska 8, 45-129 Opole, but no later than 14 days from the date on which you withdrew from the contract.

You can withdraw from the contract within 14 days.

The fourteen-day period for withdrawal from the contract begins:

• for a contract in which we deliver an item and are obliged to transfer its ownership - from taking possession of the item by you or a third party indicated by you other than the carrier, and in the case of a contract that covers many items that are delivered separately, in batches or in parts - from taking possession of the last item, lot or part by you or a third party other than the carrier indicated by you.

To meet the deadline, it is enough to send the declaration before its expiry.

We will refund the payments you have made, including the costs of delivering the items in accordance with the terms set out in the regulations, immediately, but no later than within 14 days from the date of receipt of your declaration of withdrawal from the contract.

We may withhold the refund of the payment received from you until we receive the item back or you provide proof of sending it back, depending on which event occurs first.

Remember that you are not entitled to withdraw from a distance contract, among others: in relation to the contract:

• in which the subject of the service is a non-prefabricated item, manufactured according to your specifications or intended to meet your individual needs;

• in which the subject of the service is an item that deteriorates quickly or has a short shelf life;

• in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;

• in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery.

Detailed information on withdrawal from the contract can be found in our Sales Regulations.